Covid-19

Last updated: 1 May 2020

Business Continuity

In these difficult times, we wish to reassure our customers, partners and suppliers that Renovation Plan has a robust business continuity plan in action. We are striving to ensure minimal business disruption during this period:

  • We are closely following all Government guidelines
  • Every Renovation Plan employee is now working from home on a ‘business as usual’ basis, with access to all the systems required to fully support our clients via phone and email. 
  • We are monitoring our suppliers constantly, ensuring we have continuity of service

Customer Service

Continuing to support our clients as effectively as possible, whilst ensuring the safety of our dedicated staff and playing our part in limiting the spread of Covid-19, remains our priority:

  • Postal correspondence: As our staff are working remotely and we currently only have a very limited number of employees working within our branch network, we ask that clients refrain from posting correspondence or cheques to us.  We will be sending electronic correspondence to our clients at this time wherever possible

  • Questions about your policy: If you have any questions regarding your insurance cover, please do not hesitate to get in touch with your usual Renovation Plan contact or, alternatively, contact the team here.

  • Claims: If you would like to make a claim you can find our Claims details here

 
Do you need to notify us of a break in works?

A requirement on your Renovation Plan policy is that you must tell us if your works cease, or if there is a break in the contract works, which is in excess of 30 days (60 days if you are insured on our Premier Plus level of cover).  If you are unable to comply with this due to the containment measures in place as a result of the spread of Covid-19, then please complete and submit the our Notification of Break in Works form. We will then be in touch regarding your policy cover.