Service Please! What sort of service should I expect from my insurance broker?

Service Please! What sort of service should I expect from my insurance broker?

High Net Worth Insurer,  Chubb, has released a white paper outlining three pillars of service that a client should expect from a broker and insurer. Below we show how we believe we measure up against these three pillars.

Pillar 1 – Service

We offer a true “platinum” service, tailored to meet the individual needs of each client. We have no call centres. Our clients have their own single point of contact with a direct dial telephone number and email address, backed up by a small Private Clients team in each office. Clients that need support can receive a home visit where we can review and discuss face to face.

Lark also score well on the other two aspects of service that Chubb have identified: fast response to questions and a company that goes “above and beyond”. We get to know our clients and their lifestyle, which helps us to offer a truly personalised solution, backed up by our experience, advice and our excellent claims service.

Pillar 2 – Experience, Understanding and Advice

High value home insurance clients have unique needs. Lark specialises in unusual properties and unusual requests such as liability cover, cover for lifts in the home, drones for aerial photography and last minute fetes in an insured’s garden.

Buying your policy with Lark gives you years of experience as well. With this experience, we can give you confident advice and recommendations - guidance on your sums insured, referral to an appropriate valuer, the most appropriate insurer and so on. As a specialist broker of high value home insurance, Lark gives peace of mind and assurance that a home and possessions are properly covered.

Lark will challenge an insurer on any restrictive terms and help clients to find the most appropriate, unrestricted cover for their needs.

Pillar 3 – Pain-Free claims

The third pillar of service is an excellent claims service. Lark is privileged to have a dedicated claims team to back up our Private Clients division. We handled nearly £8million of claims last year, so we know what we are doing. Those that insure direct, without the services of a broker, have no one on their side when they need help. As a Lark client, we will ensure a fair and speedy settlement and ensure that the claim process is clear and simple. Click here to watch our infographic about our Private Client Claims team

Chubb’s survey of more than 500 individuals found that over 30% do not have confidence in their insurance provider and their level of expertise.  If your broker doesn’t fill you with confidence; if your broker doesn’t give you the service you require, or if you’ve had a claim which didn’t go smoothly, speak to Lark, experts at providing and advising on High Value Home insurance.​

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Click here to read Chubb’s report on The Three Pillars of Service Excellence