Countdown to the Awards
We are pleased to announce that our Private Client Claims team has been shortlisted for the 2017 UK Broker Awards, Claims Team Award!
The UK Broker Awards are a platform for the recognition of a track record of success, skills and expertise within the UK insurance Broker market. Now in its 24th year, there are 15 categories open for entry.
The Private Client Claims team at Lark, headed by Claims Manager, Victoria Sutton has been shortlisted after a submission detailing the various changes the team has implemented to ensure they are able to offer a made to measure service for their clients. It also included two interactive infographics which show the excellent service the team have delivered, their ability to resolve claims, and the high level of expertise and knowledge within the team. Click here to watch an infographic
As part of the submission, the team also explained their structure and ethos – To achieve the best for our clients, offering a compassionate, logical, individual, exceptional, knowledgeable service in a timely manner.
The submission was also supported by testimonials from staff from insurers such as Amlin and Plum, as well as members of the Lark Private Client team.
The team have adapted the way they operate, focusing more on helping the individual client rather than simply passing each client through different stages of the claims’ process. This makes it easier to truly help the client and it pushes the team to find more innovative and efficient ways of doing so.
‘No client really wants to claim and I am proud that the team work hard to make sure that the experience is as stress free as possible. They have worked hard to improve their knowledge and customer service skills and truly live our claims vision. I believe we can win but either way, I am very proud of the claims team and what they have achieved’, said Victoria Sutton
The 2017 UK Broker Awards ceremony will take place on 15th September at The Brewery, in London.
We would like to congratulate every member of the Private Client Claims Team for their excellent commitment to their client, and wish them best of luck!