We are pleased to announce that SMARTClaims, our motor fleet claims management system, provided by FMG, has been shortlisted in the Insurance Times Claims Excellence Awards as Claims Technology Initiative of the Year.
FMG are a leading independent outsourcer of fleet incident management. We entered into a 3-year partnership with FMG for the provision of a dedicated Insurance Broker Claims Management service designed to mitigate our fleet policyholders’ total cost of claims. SMARTClaims streamlines the entire process with FMG’s flexible claims management system, Ingenium, which has been tailored to suit the requirements of our individual policyholders. The system recognises key features such as insurance policy cover, excess levels and triggers workflows accordingly.
Richard Graham, Divisional Claims Director at Lark, said: “We aim to provide every customer with a made to measure service which reduces the cost of claims whilst providing exceptional service levels. We chose to partner with FMG because they have a proven track record in providing the highest standard of support to insurance brokers like us, with a bespoke service which meets all our unique and specific requirements. Through our new partnership with FMG, customers will make just one call, post-incident, to start a fast and efficient claims management service, We are delighted that our SMARTClaims solution powered by FMG, has been recognised within the industry.”
FMG has a long history of providing comprehensive solutions tailored to fleet insurers, insurance brokers, private and public sector organisations and police forces. FMG’s strategic focus on incident prevention, reducing the total cost of claims and delivering exceptional customer service, has resulted in successful customer retention and continued organic growth.
We are looking forward to the awards evening on 18th May 2017.