Our client wanted to reinstate an Employee Assistance Programme (EAP) service that they’d previously held to help support their employees’ wellbeing during the COVID-19 outbreak. They had held their previous package for 12 months beforehand, and although their staff responded well to it and used the rewards benefits, they decided to cancel as there hadn’t been enough usage of the telephone counselling line.
The client initially wanted to reinstate their previous provider, however after discussion, we determined that they mainly wanted it for the core EAP capabilities and as an employer were not overly interested in the online discounts and rewards.
They wanted a fully functional and robust EAP that could maintain levels of service throughout the COVID-19 pandemic to ensure access for employees when they need it most. We presented the Health Assured offering to them, who are market leaders in EAP solutions, explaining the high level of personnel and expertise that they always have in place.
From this discussion, the client agreed that Health Assured’s proposition would be the best fit for their needs, so we brokered a comprehensive EAP which had the capabilities of online and telephone counselling services, as well as access via an online app. This was achieved at a competitive price of £3 per head, per month, plus VAT, which was a third of the cost of their previous provider.
The client was satisfied with the solution and pleased to be able to offer an EAP service where they don’t have to be concerned about reduced service levels during these difficult times, all for a very low-cost outlay.
To find out how your company might benefit from a similar review, call the Aston Lark Employee Benefits team on 020 7543 2826 or email [email protected].
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