Managing Claims

Effective insurance claims management

We know that nothing can be worse than hearing ‘it’s excluded’ when you need to make an insurance claim. At Aston Lark, we make it our number one priority to make sure our clients are fully protected.

If the worst happens and you need to make a claim, our specialist claims management team are here to help you.

Our team is 100% dedicated to claims management – doing the job full time.  Their previous experience working on the other side of the fence in claims handling and loss assessment for insurance companies means they truly understand the way insurance companies approach claims and can use this knowledge to get the best outcome for you.

The benefits of our claims management service:

  • We do not say ‘here’s the number for your insurance company’ and leave you to sort it out yourself.
  • We do appoint a named, experienced claims manager to handle your claim and provide all the support you need.
  • We do not give up because an insurance company is being difficult or stop work because a claim is taking ‘too long’.
  • We do make sure your insurance company provides you with the service you deserve.
  • We do not let insurance companies make mistakes – our experience shows their failure to understand their own policy wording sometimes leads to them make incorrect decisions or interpretations.
  • We do manage your expectations – we aim to eliminate unjustified delays and, where they are justified, will always keep you regularly informed with progress.
Meet the claims team

Simon Gray, Client Director: 01392 261 161

Paul Mayer BA ACII, Claims Manager: 01392 261 152

Trudi Windley, Claims Handler: 01392 261 153